Smart City & Public Infrastructure Consultants

Orchestrate citizen appointments, reduce congestion, and drive digital-first service design

The Challenge

Governments and municipalities undergoing digital transformation often lack a cohesive solution to manage citizen appointments across departments. Consultants working with ministries or local governments must design systems that are citizen-friendly, compliant, and scalable—while facing tight project timelines and diverse IT environments.

The Opportunity

A Smart City consultant advising three municipalities integrated Infini Schedule into their digital services portal, enabling appointment booking for ID renewal, tax consultation, and community outreach programs—all while linking to queueing (Infini-Q) and payment (Infini Pay) systems.

The ISG Solution

ISG supported their vision by delivering:
• A flexible scheduling layer that could sit on top of existing government infrastructure
• Integration with national identity systems, e-portals, and queueing systems
• Role-based access control for various departments and public service units
• Mobile-responsive interface for citizens with accessibility features
• Dashboards for real-time monitoring and public engagement analytics

Results Achieved

• Helped 3 municipalities launch digital scheduling in under 6 weeks
• Improved public service KPIs, including a 40% decrease in walk-in bottlenecks
• Enabled municipalities to track performance across all locations centrally
• Boosted consultant’s credibility and pipeline for future transformation projects

Integration Variables

• SAML/SSO and national ID number validation
• Integration with citizen service catalog (permit types, departments, deadlines)
• Embed-ready widgets for use in existing gov websites and mobile apps
• Public service data dashboards with drill-down by region, department, and user segment