Managed IT Service Providers

Turning payment solutions into recurring revenue with plug-and-scale integration

The Challenge

Municipal clients often rely on their IT service providers to lead digital transformation, but when it comes to payments, these providers frequently face limitations. Legacy systems, siloed processes, and high support demands can make it difficult to offer end-to-end digital services without overextending internal teams or relying on fragile third-party tools.

The Opportunity

A Managed Service Provider (MSP) supporting multiple municipalities in the Caribbean approached ISG to expand their digital workplace offering with a robust, modular payment component. Their goal was to create a unified self-service payment layer, easy to deploy, maintain, and brand, without compromising on compliance or customizability for each municipal client.

The ISG Solution

ISG partnered with the MSP to embed Infini Pay into their existing offering. The solution was designed with:
• Custom deployment scripts, allowing fast rollout per municipality
• Built-in remote update capabilities for kiosk, portal, and mobile environments
• Tiered SLA-based support, with priority escalation directly to ISG’s technical team
• Flexible APIs to integrate with each local government’s citizen service systems

Delivered Value

The MSP quickly turned a functional integration into a profitable business stream:
• Generated $2,500+ in new monthly recurring revenue within the first three municipalities
• Achieved a 70% reduction in payment-related support tickets, freeing internal resources
• Strengthened client retention by delivering true end-to-end digital transformation packages

Why It Matters

For IT providers seeking to move up the value chain, Infini Pay offers more than just a payment solution—it’s a fully supported, white-label-ready revenue driver. By bundling Infini Pay, this MSP not only expanded their service offering, but also positioned themselves as a full-stack digital partner for municipalities.