MSPs serving public sector, healthcare, or education clients often need to deliver front-office modernization without rebuilding the entire IT stack. Their clients ask for tools that enhance citizen or customer experience, reduce manual load, and improve reporting. Many MSPs struggle to deliver these capabilities without overextending development resources or relying on generic tools that don’t scale well.
A regional MSP added Infini-Q to its municipality service suite to provide queue management as a plug-in for civil service desks, citizen counters, and payment centers.
ISG equipped the MSP with:
• A white-labeled version of Infini-Q aligned with the MSP’s branding
• Self-deployment tools and setup wizards for easy rollout across client locations
• Multi-client dashboards to monitor performance and SLA compliance
• Tiered support structure, allowing first-line support by MSP, with ISG as escalation
• Increased average deal size by 18% across bundled IT services
• Reduced deployment time by 60% per municipality
• Lowered support ticket volume due to client-friendly UI and smart queue flows
• Compatible with CRM, permit systems, and legacy ERP workflows
• API keys issued per client with audit trails
• Hosted options for MSPs offering cloud-based packages
Our team will guide you from setup to success, with the flexibility to fit your goals. Need a tailored plan or pricing?