Hospitals, Clinics & Diagnostic Centers

Streamlining patient journeys while improving departmental coordination

The Challenge

Healthcare facilities often face bottlenecks in patient registration, outpatient visits, lab testing, and pharmacy pickups. Without coordinated queue systems, front-desk staff get overwhelmed, patient satisfaction drops, and time-sensitive treatments are delayed. Moreover, administrators struggle with real-time visibility across departments, especially in facilities serving multilingual and high-volume populations.

The Opportunity

A public hospital group in the Caribbean collaborated with ISG to introduce Infini-Q across its outpatient clinics, diagnostic departments, and pharmacy units. The goal was to reduce wait times, eliminate service overlap, and ensure better communication between departments, all without compromising clinical workflows.

The ISG Solution

ISG deployed Infini-Q as a modular queue management system spanning multiple touchpoints in the hospital, with:
• Check-in kiosks at reception and pharmacy counters, enabling walk-in and appointment handling
• Patient routing logic based on department, service urgency, and doctor availability
• Visual and audio call displays across waiting areas for accessibility
• Integration with the Electronic Health Record (EHR) and hospital scheduling systems
• Real-time queue dashboards for nurses, administrative staff, and operations managers

Measured Impact

After deployment, the hospital reported strong improvements:
• 28% reduction in average patient wait time across outpatient services
• 40% faster pharmacy pickup process, driven by coordinated queuing and prescription prep
• 95% compliance with scheduled appointment times due to real-time routing
• Improved data accuracy and resource allocation through cross-department visibility

Integration Variables

• HL7 and FHIR compatibility with hospital systems
• Multi-language interface for patient check-in and on-screen updates
• Secure user roles and admin-level queue intervention controls
• Offline fallback to preserve ticket flow in case of network interruptions

Why It Matters

Infini-Q didn’t just manage queues—it optimized the entire patient flow from arrival to exit. By integrating deeply with clinical and pharmacy systems, it enabled a smoother, more predictable experience for patients and staff alike. For hospitals looking to modernize without a full EHR overhaul, Infini-Q offers a fast path to tangible improvements.