Government Agencies & Public Services

Enabling efficient, transparent, and citizen-friendly government payments

The Challenge

Public sector institutions across the Caribbean face increasing pressure to improve service delivery while operating under budget constraints and legacy infrastructure. Long queues, outdated manual payment systems, and limited access after working hours create frustration for citizens and inefficiencies for departments, particularly in tax collection, licensing, and fine processing.

The Opportunity

A regional tax and licensing authority approached ISG to help reduce counter traffic and improve payment accessibility for citizens. They needed a solution that could process transactions both in-office and remotely, with automated reporting, full audit traceability, and a user experience that would be intuitive even for first-time kiosk users.

The ISG Solution

ISG deployed Infini Pay kiosks across the agency’s main location and multiple municipal satellite offices, integrated tightly with their licensing and permit issuance systems. Our team delivered:
• A REST API-based transaction handoff system, securely pushing payment data into the agency’s backend
• Role-based dashboards to give internal auditors real-time visibility without full admin access
• A multilingual, citizen-friendly kiosk interface that included digital receipts via print and email
• Context-aware prompts and simplified user flows to ensure accessibility for non-digital natives

Measured Impact

The results spoke for themselves:
• 30% reduction in counter traffic, reducing wait times and administrative strain
• 80% increase in after-hours payments, thanks to 24/7 kiosk access
• Integrated reporting delivered daily to finance departments, improving audit readiness and transparency

Why It Matters

Infini Pay enabled this government agency to deliver a more inclusive, secure, and modern citizen experience, while improving operational efficiency and financial oversight. For agencies across the Caribbean looking to digitize services without overwhelming internal systems, Infini Pay offers a modular, policy-compliant, and proven path forward.