Display Hardware & Kiosk Vendors

Transform screens and kiosks into full-service queue orchestration touchpoints

The Challenge

Hardware providers delivering digital signage, kiosks, or interactive displays to public and private sector clients are often asked for queueing or self-service functionality. Building and maintaining proprietary queue software isn’t scalable, and relying on basic ticket dispensers limits upsell potential and long-term value for clients.

The Opportunity

A kiosk manufacturer partnered with ISG to pre-install Infini-Q on their interactive units, offering a plug-and-play solution for queueing, ticket management, and service flow across banks, government agencies, and hospitals in three countries.

The ISG Solution

ISG supported the hardware vendor by:
• Embedding a lightweight Infini-Q client compatible with Windows, Android, and Linux-based terminals
• Providing device management hooks, enabling kiosk owners to update queue flows remotely
• Designing screen layouts optimized for large displays and small tablets, with adaptive multilingual interfaces
• Enabling network-aware failover, so kiosk queueing worked even during internet outages

Value Achieved

• Enabled 50+ units sold in year one, with queueing as a bundled feature
• Created a new revenue stream via software licensing and remote service configuration
• Shortened the sales cycle for public sector tenders that required full queue capability
• Delivered higher device utilization, as clients relied on kiosks beyond check-in (e.g., wayfinding, surveys, digital signage)

Integration Support

• Compatible with 10”–55” touch displays, thermal printers, and QR/barcode scanners
• API-level hooks for syncing queue data with back-office systems or cloud services
• Hardware health monitoring and remote diagnostics
• Optional white-label licensing for OEM partners

Why It Matters

Infini-Q gives hardware and kiosk vendors a competitive edge—not just by adding queue software, but by transforming each screen into a smart front-office solution. For clients, that means shorter lines and better service. For partners, it means growth.