Digital agencies working with governments, universities, or retail brands often need to include customer journey mapping, digital signage, and appointment systems in their scope. But building robust, flexible queue management in-house can burn valuable dev time, delay delivery, and limit scalability.
A digital agency leading a Smart City initiative in a Caribbean capital integrated Infini-Q as part of a unified citizen services portal—combining appointments, e-permits, walk-ins, and queue displays across four departments.
ISG enabled the agency with:
• A developer-first API kit for plug-and-play integration with web portals and kiosk apps
• Brand-adaptable frontend templates and queue widgets that matched the city’s design system
• Tools for simulated queue testing, multilingual UI deployment, and performance analytics
• Ongoing co-design sprints to adjust flows based on feedback and citizen behavior
• Project was delivered 3 weeks ahead of schedule, with full queue logic pre-built
• Agency improved client satisfaction scores by 40%
• Enabled reusability of queue components for future civic tech rollouts
• Cut down custom development hours by 65%, preserving resources for higher-value design work
• REST APIs for real-time status updates, ticket booking, and service categorization
• CSS/JS customization for seamless frontend UX
• Reporting modules that auto-sync with city dashboards or CMS back-ends
Our team will guide you from setup to success, with the flexibility to fit your goals. Need a tailored plan or pricing?