Resellers & Strategic Technology Partners

Add scalable appointment scheduling to your product stack and expand client capabilities instantly

The Challenge

Technology resellers and strategic partners often sell CRMs, POS systems, citizen portals, or smart infrastructure. Many of their clients—municipalities, clinics, banks, and retailers—require appointment booking capabilities but lack the time or resources to build it themselves. Without a ready-made solution, these partners lose cross-sell opportunities and reduce service stickiness.

The Opportunity

A regional IT services company partnered with ISG to offer Infini Schedule as a plug-and-play module in tenders for government and healthcare clients, allowing them to deliver scheduling capabilities without internal development.

The ISG Solution

ISG provided:
• White-label and co-branded deployment options
• Preconfigured templates for public services, medical, and retail booking
• Multi-tenant dashboard access for resellers to manage clients
• REST API integration kits for CRM, identity, and queueing systems
• Partner success toolkit including training, marketing, and documentation

Results Achieved

• Increased average deal size by 22%
• Won 3 public sector bids where scheduling was a critical requirement
• Deployed in under 10 days for most mid-size clients
• Created new monthly recurring revenue stream for partner licensing

Integration Variables

• Embed-ready widgets for third-party portals or mobile apps
• Language and timezone management across client base
• Connector scripts for third-party tools (queues, payments, CRM, SSO)
• SLA-backed support for integration and rollout across multiple clients