Healthcare Clinics & Hospitals 

Reduce no-shows, optimize room usage, and manage appointments across departments

The Challenge

Hospitals and clinics struggle with appointment congestion, overbooking, and no-shows—especially when managing specialists, lab access, and patient referrals. Outdated systems can’t accommodate real-time changes or cross-department coordination.

The Opportunity

A regional hospital deployed Infini Schedule across radiology, outpatient, and urgent care departments, aiming to digitize appointment bookings, minimize rescheduling chaos, and improve room allocation.

The ISG Solution

ISG delivered:
• A centralized scheduling dashboard for departments and staff
• Patient-side booking via kiosk, web, or mobile, synced in real-time
• Rules for overbooking thresholds, slot pacing, and provider-specific conditions
• Integration with the hospital’s EHR (HL7/FHIR) system and lab scheduling module
• Reminders via SMS/email, automated follow-ups, and queue sync with Infini-Q

Results Achieved

• 18% increase in patient throughput within 90 days
• 30% reduction in no-show rate due to automated reminders
• Improved resource allocation visibility across radiology and consult rooms

Integration Variables

• EHR sync for patient demographics, encounter history, and billing codes
• Booking triggers connected to downstream workflows (lab, pharmacy, discharge)
• Multi-calendar integration with audit trail for legal compliance
• Support for self-service and staff-managed booking simultaneously

Reduce no-shows, optimize room usage, and manage appointments across departments

The Challenge

Hospitals and clinics struggle with appointment congestion, overbooking, and no-shows—especially when managing specialists, lab access, and patient referrals. Outdated systems can’t accommodate real-time changes or cross-department coordination.

The Opportunity

A regional hospital deployed Infini Schedule across radiology, outpatient, and urgent care departments, aiming to digitize appointment bookings, minimize rescheduling chaos, and improve room allocation.

The ISG Solution

ISG delivered:
• A centralized scheduling dashboard for departments and staff
• Patient-side booking via kiosk, web, or mobile, synced in real-time
• Rules for overbooking thresholds, slot pacing, and provider-specific conditions
• Integration with the hospital’s EHR (HL7/FHIR) system and lab scheduling module
• Reminders via SMS/email, automated follow-ups, and queue sync with Infini-Q

Results Achieved

• 18% increase in patient throughput within 90 days
• 30% reduction in no-show rate due to automated reminders
• Improved resource allocation visibility across radiology and consult rooms

Integration Variables

• EHR sync for patient demographics, encounter history, and billing codes
• Booking triggers connected to downstream workflows (lab, pharmacy, discharge)
• Multi-calendar integration with audit trail for legal compliance
• Support for self-service and staff-managed booking simultaneously