Telecoms & Smart Infrastructure Providers

Turn queue management into a scalable public service layer for smart cities

The Challenge

Telcos and smart city integrators are expanding their role beyond connectivity—delivering public-facing services like kiosks, payment terminals, and digital portals. However, building queue logic, performance dashboards, and dynamic routing from scratch is complex, especially when each deployment involves different government or institutional systems.

The Opportunity

A telecom partner introduced Infini-Q into their municipal smart kiosk rollout—delivering queue orchestration, citizen flow management, and service optimization in four cities across the region.

The ISG Solution

ISG worked with the telco to:
• Bundle Infini-Q into their smart terminal product line, pre-installed for rapid deployment
• Provide multitenancy support, allowing the telco to manage multiple cities from a central admin panel
• Integrate Infini-Q dashboards into the telco’s managed service layer, enabling cross-department monitoring
• Enable brand-neutral white-labeling, so each city could use its own visual identity

Value Achieved

• Accelerated go-to-market: 6 municipalities went live in under 3 months
• Created a new SaaS revenue stream for the telco via service licensing
• Enabled cross-sell of payment, digital signage, and surveillance solutions through the same infrastructure
• Reduced municipal queue complaints by 55% in the first deployment city

Integration Support

• SDK integration for Android-based kiosks, Raspberry Pi units, and hardened terminals
• Secure REST APIs for citizen identity handoff, ticket assignment, and reporting
• Admin dashboard with tiered access control for municipal staff, telco field teams, and ISG
• Templates for local-language deployment and real-time weather/advisory banners