Telcos & Financial Institutions

Expanding payment access while unlocking new cross-sell opportunities

The Challenge

Telecom providers and financial institutions are under growing pressure to extend their service reach while reducing operational costs. Many still rely on staffed branches and call centers for bill collection, which are resource-heavy and difficult to scale across islands and rural zones. They need embedded payment solutions that not only increase customer convenience, but also generate new revenue streams without heavy infrastructure investment.

The Opportunity

A Caribbean telecom provider partnered with ISG to launch branded bill payment kiosks across several high-traffic retail locations. Their goal was to reduce in-store queuing, offer 24/7 access to payments, and open up new avenues for promoting additional services—especially prepaid data and top-up packages.

The ISG Solution

ISG customized Infini Pay to run seamlessly on the telco’s Android-based kiosk hardware, enabling a fully white-labeled customer experience. The deployment included:
• Embedded Infini Pay module with brand visuals and language localization
• Secure handoff API to connect payment input with the telco’s internal customer lookup and billing system
• Ability to push contextual offers, such as data bundles or device insurance, at the point of payment
• Real-time reporting and reconciliation for franchise operators and head office teams

Delivered Value

The solution delivered both commercial impact and improved operational efficiency:
• Enabled the telecom to open 4 new revenue-generating retail locations using unmanned kiosks
• Increased upsell conversion rates by introducing targeted add-ons at the point of payment
• Extended reach into underserved areas without the need for full branches or retail staff

Why It Matters

For telcos and financial institutions looking to expand their footprint and improve cash collection while reducing overhead, Infini Pay offers a scalable, branded solution. With flexible integration into existing systems and the ability to drive additional revenue at every customer touchpoint, it’s more than just a payment tool—it’s a platform for growth.